Shipping & Returns

Shipping Policy

Here at Ida Jane, we processes orders Monday through Friday. Forget about major US holidays, shipping is crazy and wont allow us to ship on the holidays. All orders are processed within 1 to 2 business days. Weekend orders will be processed on the following Monday.

U.S. Shipping

Standard Shipping: $8 3-5 Business Days
2 Day Shipping: $30 2 Business Days (Order must be placed before 1:00 PM CT Mon.-Fri. in order to be shipped the same day)
Overnight Shipping: $45 (Order must be placed before 1:00 PM CT Mon.- Fri. to be shipped the same day)
Saturday Delivery: $60 (Order must be placed before 1:00 PM CT on Friday to be shipped the same day and received on Saturday)
International orders
*Costs may vary depending upon delivery address

International Shipping

Standard Canada Shipping: $15 (15 or more days to arrive)
Canada Shipping: $30 (10 days to arrive)
International Shipping: $30-$40 Depends on the shipping address.
*Orders will be processed the same day the order is placed. order must be placed before 1:00 PM CT. Orders received after 1:00 PM will be processed on the following business day. International orders cannot be expedited.
*The orders total amount is in US dollars and international customers are responsible for the exchange rate difference and custom fees.

INTERNATIONAL CUSTOMS & LOST ORDERS:

Ida Jane is not responsible for additional custom charges or fees once the order has left our facility. Fees and charges from customs are the responsibility of the purchaser. If you are the purchaser, become familiar with the custom fees and charges. Speak to your local postal or customs office for information. At the time of delivery if custom fees and charges are refused, the order will be returned. The purchaser will not receive a refund for shipping costs.

If your order was lost, customers have 60 days from when the order was placed to claim their package as lost to receive any compensation for the order.

Track ORder

Once the order has been placed we will keep you up to date on when the item will be shipped from the carrier. Please keep track of you shipment through the tracking information given in the confirmation email. USPS will have the most accurate information for your package. Ida Jane is not responsible for lost or stolen packages.

Product Availability

In the rare case that an item goes out of stock, we will send the rest of the items in the order. We will then email you about the item out of stock and we will refund you for the out of stock item. We do not have a back order system.

Order Changes

As soon as your order is placed, we are quick to get your order ready and sent to you. Because of our quickness, to better serve you, we cannot change your order once it is submitted.

Return Policy

We hope you love our products as much as we do. If there is a product malfunction or quality concerns beyond the customers control, please contact us within 60 days of delivery. The product will not be refundable after 60 days.

If you need to exchange or return your unopened and unused product, you have 14 days (from delivery) for a full refund or exchange. After 14 days you are no longer eligible for a refund or exchange, but will receive store credit. Thirty days after your item has been delivered the item is not refundable. Ida Jane is not responsible for return shipping fees.

Please give a week for the return, exchange of item or store credit item to be processed at the warehouse.

Refunds will be returned through the original payment process. If the original payment method is not available, then merchandise credit will be issued.

All training payments are non-refundable. Training payments can be transferred once to another Ida Jane course on a later date.

To begin the return process please email us at info@idajane.co.

Return Address

Ida Jane
PO Box 582
Hastings, MN 55033